Foster Care/Independent Living Services Program (FCILS) Manager

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JOB TITLE:                                      Foster Care/Independent Living Services (FCILS)

                                                             Program Manager

EMPLOYMENT STATUS:           Full-time

FLSA STATUS:                                Exempt

GRADE LEVEL:                              P3

REPORTS TO:                                 Director of Programs



The Foster Care/Independent Living Services Program Manager (FCILS) is responsible for daily oversight of the foster care and independent living programs, promoting permanent connections and supports for aging out young adults, and assuring that program activities are of high quality and executed in a timely manner as determined by the Director of Programs.  The FCILS Program Manager will also be responsible for program expansion and enhancement and ensure positive service performance outcomes.  Hours are from 9 am – 5pm, Monday through Friday, but may vary according to departmental needs. Regular travel required.


Bachelor’s degree in Social Work, Human Services or closely related field. Master’s degree in Human or Social Services preferred with a specialization in foster care or adoption services.



Three (3) years of experience working within child, youth and family service systems and supervisory experience.


  • Strong written and verbal communication skills
  • Strategic planning and recruitment skills
  • Skills with Microsoft Office applications including Word, Excel and PowerPoint
  • Knowledge in program expansion and enhancements
  • Knowledge of DBHIDS, PA Code 55 3680s, BARJ, Mother/Baby, SWAN IL standards and benchmarks
  • Knowledge of transitional living and housing services.
  • Ability to achieve desired performance outcomes
  • Ability to assess and problem solve




  • Valid driver’s license and ability to use own vehicle.
  • Must be free from any communicable/infectious diseases.
  • Provide a valid PA child abuse clearance, FBI check and Criminal

Background Check.





The FCILS Program Manager must have the ability to interact with culturally diverse families in a supportive, professional manner. Minimum age requirement is 21 years; ability to effectively and professionally communicate (verbal and written) with all levels of personnel internal and external to the company; capable of working responsibly with highly confidential information and of maintaining composure under duress; ability to multi-task and demonstrate good organizational skills; must be able to work independently as well as part of a team; must have working knowledge of computers and software, including word, excel, e-mail, and other usual and customary office programs; must meet all agency requirements for pre-employment as required by Tabor Children’s Services, Philadelphia DHS and/or state regulations. Evening and weekend work hours may be required.  To perform this job successfully, an individual must be able to perform each essential duties satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.


ESSENTIAL DUTIES AND RESPONSIBILITIES include the following: Other duties may be assigned


ILS Program Management Responsibilities


  • Develops and coordinates all program services for Independent Living Programs.
  • Develops collaborative partnerships with internal and external stakeholders to assist in program enhancement.
  • Completes and submits all required reports with high quality and in a timely manner per the expectations of the Director of Programs.
  • Meets with Director or Programs weekly to provide updates and discuss concerns.
  • Ensures adequate staffing and coverage for IL programs.
  • Reviews client files quarterly to ensure the provision of quality services by assigned staff.
  • Participates and/or attends program, supervisory level and client meetings, as needed.
  • Facilitates the referral screening, interview, and acceptance process for IL programs.
  • Re-designs IL life skills curriculum, as appropriate.
  • Develops a system to monitor program expenditures to ensure efficiency in program spending.
  • Develops program policies and procedures, as needed and/or directed by Director of Programs
  • Reviews monthly case notes, quarterly, and bi-annual client reports to ensure compliance and a high level of quality services.
  • Establishes new partnerships with realtors and private landlords for expansion and enhancement of IL services.
  • Ensures that all rental properties are maintained in adequate condition to ensure program standards are met in the provision of housing for the clients we serve.


Foster Care Program Management Responsibilities:


  • Initiate the planning and execution of special events, brand marketing efforts, resource parent retention efforts, and participate in a wide range of development and marketing activities for the purpose of meeting and/or exceeding the total amount of resource homes needed within assigned communities
  • Support the development of yearly training plans for agency resource parents in order to meet all regulatory mandates.
  • Prepare individual training plans for resource parents in order to help them meet needs of children placed with them.
  • Supervise and present (when necessary) agency-wide pre-service training for resource parent applicants.
  • Collaborate with department staff around the training needs of resource parents.
  • Support relevant training opportunities so that all agency resource parents can understand the issues presented by children in care.
  • Participate in placement of children and placing activities.
  • Devise and implement communication mechanisms needed to convey relevant information on resource parents to appropriate staff.
  • Monitor and evaluate resource parent support activities.
  • Act as agency/department liaison with resource parent support groups.
  • Supervise maintenance of resource parent files relative to regulation compliance in training and annual review activities.
  • Monitor and Participate in 24-hour on call agency availability.
  • Provide case management coverage in absence of Foster Care or IL team member, i.e., sick/vacation, etc.
  • Monitor all aspects of family’s involvement including progress or lack of, as it relates to foster care.
  • Meet all resource families and establish an on-going relationship


Record Keeping Responsibilities:


  • Establish and implement guidelines for timely submission of all required reports

for work assigned to each unit.

  • Establish and monitor schedules of staff to ensure that client needs are met.
  • Review all materials for accuracy and professional reporting with staff prior to

submission to appropriate agency.

  • Review completed studies and assessments on a regular timely basis.
  • Prepare written material in a concise, professional, direct style.


Supervisory Responsibilities:


  • Gather, review, and submission of payroll documentation
  • Hold quarterly meetings with staff
  • Provides bi-monthly supervision and staff development.
  • Interviews, hires, plans, assigns, and directs work; timely completion of

performance appraisals; rewards and provides corrective action up to

disciplinary actions; addresses complaints and resolves problems.

  • Completes staff trainings and orientations by ensuring staff receives a full scope

of knowledge and understanding of program and company related information

to enhance staff skills and overall performance.



Empowerment/Initiative        Good Judgment             Verbal & Written Communication

Individual Leadership             Managing Work/           Organizational Awareness

Quality Management


PHYSICAL DEMANDS (The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions).

Interested candidates may apply online or send a resume with letter of interest to: 

Sheila Brown, Human Resources Generalist, email: sheila.brown @

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